45 / 76
SUSTAINABILITY REPORT 2017
43
Employee Satisfaction Survey (%)
Baleh Kapit Raft Safari
2014
2016
50
100 93.66
6.34
94.16
5.84
Satisfied
Dissatisfied
Going forward, the Group will incorporate Employee Engagement Initiatives under the
Business Process of the KPI.
As the Employee Satisfaction Survey is conducted biennially, the next survey will be
conducted in 2018.
Long Service Awards
We held our annual Long Service awards event to show our appreciation and accord
special recognition to our employees for their loyalty to the Group. Since the first
awards ceremony in 2007, each employee has been rewarded with a cash award,
a certificate and long service leave after their first 10 years in their Company and
subsequently every five years. In 2017, a total of 334 employees received the Long
Service Award which had a combined monetary value of RM1,555,500 (2016: 128
employees, RM554,500).
The Baleh Kapit Raft Safari is a two-day rafting
competition which is held along the Rejang River. CMS
participates in this competition biennially as part of our
employee engagement efforts and in 2017, the Group
was represented by a team of 28 participants and three
coordinators led by Dato’ Richard Curtis. One of the
key purposes of participating in this competition is for
Dato’ Richard Curtis to engage with and to bond with the
trainees and executive-level employees who are mostly
from the millennial generation. The competition’s fun but
challenging environment also provides an opportunity
for Dato’ Richard Curtis to share his thoughts on the
Group and its future direction with the next generation
of potential leaders.
The Baleh Kapit Raft Safari has been an integral event
for CMS and we will continue with this tradition in 2018.
CMS Inter-Regional Games & CMS Friendly Games
Every other year, CMS organises its Group-wide sporting
event, the ‘CMS Inter-Regional Games’ and ‘CMS
Friendly Games’ as part of our efforts to foster stronger
ties and Group-wide unity. In 2017, approximately
178 employees came together to engage in friendly
clan warfare in the form of sports such as badminton,
bowling, football, as well as track and field events. The
participants were divided into four houses that were
captained by the senior management of our various
Divisions.
Employee Satisfaction Survey
We distribute an employee satisfaction survey (ESS)
usually once every two years. This survey examines
employee-supervisor relationships andgauges employees’
satisfaction. It also gauges employees’ perception of
their career growth, welfare, work environment, as well
as the internal and public perception of the Group.
The survey results are tabled at Board meetings and
action plans are devised to address areas that need
improvement. The survey is available in both English and
Bahasa Malaysia.
The methodology for the last ESS which was conducted in 2016 and the results were
as follows:
Methodology for 2016 ESS
The anonymous ESS was distributed on 12 July 2016 to 1,000 CMS employees Group-
wide, approximately 40% of the total CMS employees. Each category consisted of
five questions based on a ‘six-point’ rating scale. The 2016 ES survey comprised the
following five categories:
• Internal & Public Perception
• Employee Welfare & Work Environment
• Top Management
The 2016 ESS revealed that employees were generally more satisfied with their jobs
across the Group in 2016 in comparison to 2014. The results of the surveys are as
follows:
• Employee-Supervisor Relationship
• Career Growth & Job Satisfaction
Social: Labour Practices and Decent Work