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SUSTAINABILITY REPORT 2017
17
FREQUENCY
METHOD(S) OF ENGAGEMENT
STAKEHOLDER
• Meetings
• Project progress updates
• CMS Friendly Games
• Regularly
• Regularly
• Regularly
• Regularly
• Regularly
• Regularly
• Regularly
• Regularly
• Sponsorships and donations
• Employee volunteerism
• CMS Friendly Games
• Corporate Social Responsibility activities
• Dialogue sessions
• Regularly
• Ad hoc
• Regularly
• Regularly
• Customer surveys
• Customer training (within the respective Divisions)
• Code of Ethics and Business Conduct
• Dialogues with customers/dealers
• Ad hoc
• Regularly
• Ad hoc
• Press releases
• Meet & Greet the Media
• Media get-togethers
• Regularly
• Regularly
• Quarterly
• Meetings
• Progress updates
• Compliance reports
• AGM presentation (by the Group Managing Director)
• Quarterly result briefings
• Media statements
• Investor presentations
• Meetings/telephone calls with (potential) investors
• Comprehensive investor relations portal
• Annually
• Quarterly
• Regularly
• Regularly
• Regularly
• 24/7
• Biennially
• Annually
• Annually
• Biennially
• Regularly
• Tri-annually
• Daily
• Regularly
• Annually
• Biennially
• Annually
• Regularly
• Annually
• Ad hoc
• Annually
• Ad hoc
• Regularly
• Koffee Talk sessions
• Town Hall sessions
• Management/Senior Management retreats
• Employee Satisfaction Surveys
• Departmental meetings
•
OurCMS
Magazine
• CMS intranet
• E-blasts
• Annual dinners
• CMS Friendly Games
• Safety Month
•
OurCMS
Blog
• Family Day
• Bowling games/birthdays
• Festive open houses
• Employee engagement initiatives
• Incentive trips
Government Agencies
Community
Customers/Suppliers
Media
Department of Environment
Shareholders
Employees
The various processes and methods adopted by CMS to engage with stakeholders are covered in the Group’s
OurCMS
digital magazine that is available
for viewing on our corporate website.
OurCMS
magazine reports all events, corporate news and feature stories about CMS and is released on a
tri-annual basis. The objective of the magazine is to serve as an easily accessible and comprehensive source of information for our stakeholders.
The following section highlights the diverse stakeholder engagement practices that the Group undertook in 2017 and the frequency of these
activities.
Our Four Stakeholder Group Model