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Cahya Mata
Sarawak
Berhad
S U S T A I N A B I L I T Y
R E P O R T
2 0 1 6
OUR FOUR STAKEHOLDER
GROUP MODEL
A defining feature of CMS as a responsible corporate citizen is that the Group is
run for four stakeholders – our staff, our customers/suppliers, the communities
in which we operate and our shareholders.
Internally within CMS, our employees clearly understand that given our role
in Sarawak’s economy, we are obliged to adopt a long-term perspective, as
well as ensure we remain responsible and accountable in every aspect of our
business. This ranges from delivering quality “on spec and on time”, to treating
all stakeholders with respect and integrity (which includes for example paying
our suppliers, consultants and contractors on a timely basis), to ensuring we
innovate so that we do not lag behind others. In addition, for our employees,
this is further manifested internally via our commitment to upholding their well-
being and through implementing meaningful Corporate Responsibility or CR
activities at several levels. Employee volunteers are involved in community
projects as they feel a strong sense of obligation to fulfil their responsibilities to
stakeholders. At the Divisional level, there is a strong emphasis on maintaining
sustainable, ethical and honourable operational performance to uphold our
obligations to the
rakyat
(community).
STAKEHOLDER ENGAGEMENT
Our systematic and regular engagement with our various stakeholders helps
us to understand their needs and their points of view. The results of these
stakeholder engagement activities are also important as they may influence our
Management’s decision-making process.
We continually strive to improve our engagement methods and practices to
ensure that the quality of these engagements is constantly developed. Above
all, we are continuously improving our engagement initiatives to ensure we
remain a respected and integral part of the fabric of society.
Having a four stakeholder group model does not mean we do not consider
other stakeholders. We recognise that stakeholders consist of many individuals
and organisations that are impacted in some way by our activities. They may be
affected by our role as a private sector corporation, an employer or a business
that generates revenue and helps to boost local economies.
In order to ensure that we maintain our reputation as an accountable and
conscientious corporate citizen, it is imperative that we hear the voice of the
community that surrounds us. The results of these stakeholder engagement
activities are also important as they may influence our Management’s decision
making process. As such, we continue to explore different ways by which we can
improve our engagement methods and practices so as to provide the best and
most feasible platforms for communication with our stakeholders.
The following section highlights the diverse stakeholder engagement practices
that the Group undertook in 2016 and the frequency of these activities.
STAKEHOLDER
ENGAGEMENT AT CMS
SHAREHOLDERS
EMPLOYEES
CUSTOMERS/SUPPLIERS
MEDIA
DEPARTMENT OF ENVIRONMENT
GOVERNMENT AGENCIES
COMMUNITY