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Cahya Mata Sarawak Berhad
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Social: Product Responsibility
The quality of our
products and services
is of the utmost
importance to us.
Customer Satisfaction
Ethical Business Conduct
Product Responsibility
Here at CMS,
the quality of our products
and services is of the
utmost
importance
to us as it translates into the safety
and well-being of our customers.
At the Cement Division for 2017, the
Customer Engagement and Customer
Satisfaction survey results
were rated on
average 95%
and 85%
respectively.
We have implemented the
Whistle-
blowing Policy
to encourage our employees and
volunteers to come forward with
credible information on illegal practices
or violations.
SOCIAL: PRODUCT RESPONSIBILITY
Here at CMS, the quality of our products and services
is of the utmost importance to us as it translates into
the safety and well-being of our customers, as well as
their general satisfaction. As such, we have made it our
priority to constantly monitor our operations to ensure
that they comply with the stringent quality management
systems that we have implemented while emphasising on
excellence and sustainability.
To ensure raw materials and the product conform to
specifications and customer requirements, the Group’s
Cement Division has implemented a strict testing
regime (as per the Quality Control Plan) whereby
samples are collected and tested on regular basis by the
Quality Control (QC) Section. For any incidents of non-
conformances, actions shall be taken immediately to
mitigate the root cause and to prevent recurrence.
All packaging materials i.e. 50kg and jumbo bags are
sourced from reputable suppliers and produced in
accordance to our specifications.
Incoming packaging materials are sampled and tested by
the QC section. The materials to produce the bags should
be able to protect the cement within, from external
humidity and moisture which could lead to lumpiness of
the cement. It should also be strong enough to reduce
breakage.