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www.cmsb
.com.myCahya Mata
Sarawak
Berhad
54
CMS Quarries Sdn Bhd conducts a biannual customer
satisfaction survey. Customers are asked to rate their
satisfaction with quality, stock availability, price, delivery,
visits and courtesy. The Company targets an 80%
satisfaction level on average and in 2016 once again
surpassed its target with 82% of customers responding
that the products and services rendered were ‘good’.
Some 79% of customers that were surveyed by CMS
Wires Sdn Bhd in its annual survey rated the Company’s
products and services rendered as ‘good’.
ETHICAL BUSINESS CONDUCT
We are committed to conducting our business across the
board in an ethical manner that is founded upon integrity.
In support of this commitment, we have for our customers
and suppliers a Code of Ethics and Business conduct
that they are bound by and which is on the Company’s
website. We have also implemented the Whistleblower
Policy to encourage our employees and volunteers
to come forward with credible information on illegal
practices or violations. Fraud, bribery or kickbacks are not
tolerated within our operations and dealings.
Corruption
We have formalised policies and procedures to deal with
corruption and improper conduct. Our Code of Ethics
and Business Conduct strictly forbids:
• Bribes, kickbacks or payments of money;
• Gifts, loans, property, the use of services,
entertainment or any other benefits more than a
nominal value; and
• Making payments to any government employee or
representative or to any other third party.
Our Group Internal Audit Department reviews the
adequacy of systems and controls to manage corruption
risks. We prioritise audit areas, as well as assess risks and
their significance to the Group. All business units are
analysed for risks related to corruption.
There were no identified incidents or reports in response
to corruption in 2016.
Anti-Fraud Management
Here at CMS, we maintain zero-tolerance for fraud and the
practice of any other form of deception for the benefit of
one person that causes loss to another. In compliance with
our anti-fraud policy, each employee is required to sign a
form that states that they possess an understanding on
what is constituted as fraud and that they agree to report
any occurrences and suspected incidences of fraud.
Fraud Response Committee
We have also founded a Fraud Response Committee
which comprises appointed representatives from various
Head Office Departments. Their responsibilities include:
• Investigating the circumstances of the suspected
fraud and producing a written report;
• Securing records and assets including restrictions, as
well as barring access to offices and systems;
• Determining whether the case should be reported to
the police; and
• Deciding if the suspected employee should be
suspended from work.
Whistle Blowing
Even as we are committed to high standards of conduct,
we expect our employees to reflect the same ideologies
when it comes to ethics, morals and legal business
conduct. As such, we have provided the relevant platform
for any employee or external party to ‘blow the whistle’,
that is, to make a formal confidential disclosure to a
member of Designated Authority (DA).
In the event of a policy violation, DA members refer
suspected misconduct to the Board of Directors or
Group Audit Committee. Misconduct consists of fraud,
misappropriation, abuse of authority, corrupt practices
or any other form of contravention or non-compliance
with Company policies and procedures. Employees
are encouraged to raise serious concerns should they
suspect any illegal or unethical behaviour.
Social: Product Responsibility