CAHYA MATA SARAWAK SUSTAINABILITY REPORT 2015

14 CAHYA MATA SARAWAK SUSTAINABILITY REPORT 2015 OUR FOUR STAKEHOLDER GROUP MODEL A defining feature of CMS as a responsible corporate citizen is that the Group is run for four stakeholders – our staff, our customers/suppliers, the communities in which we operate and our shareholders. Internally within CMS, our staff clearly understands that given our role in Sarawak’s economy, we are obliged to adopt a long-term perspective as well as ensure we remain responsible and accountable in every aspect of our business. This ranges from delivering quality on spec and on time, to treating all stakeholders with respect and integrity (which includes for example paying our suppliers, consultants and contractors on a timely basis), to ensuring we innovate so that we do not lag behind others. In addition, for our staff this is further manifested internally via our commitment to upholding their well-being and through implementing meaningful Corporate Responsibility or CR activities at several levels. Employee volunteers are involved in community projects as they feel a strong sense of obligation to fulfil their responsibilities to stakeholders. At the Divisional level, there is a strong emphasis on maintaining sustainable, ethical and honourable operational performance to uphold our obligations to the rakyat (community). Stakeholder Engagement Having a four stakeholder group model does not mean we do not consider other stakeholders. We recognise that stakeholders consist of many individuals and organisations that are impacted in some way by our activities. They may be affected by our role as a private sector corporation, an employer or a business that generates revenue and helps to boost local economies. Our systematic and regular engagement with our various stakeholders helps us to understand their needs and their points of view. The results of these stakeholder engagement activities are also important as they may influence our Management’s decision-making process. We continually strive to improve our engagement methods and practices to ensure that the quality of these engagements is constantly developed. Above all, we are continuously improving our engagement initiatives to ensure we remain a respected and integral part of the fabric of society. The following section highlights the diverse stakeholder engagement practices that the Group undertook in 2015 and the frequency of these activities. EMPLOYEES Customers/ suppliers Shareholders Media Stakeholder EngagementAT cms Community DEPARTMENT OF ENVIRONMENT various government agencies